Refund policy

30 days to change your mind. If NOVIQ isn't right for you, email hello@noviqsleep.co.uk within 30 days of delivery and we'll arrange a return and refund you for the item.

Return postage. If you've simply changed your mind, return postage is yours to cover. Email us first and we'll send you the return address — don't post anything back before you've heard from us.

If it's faulty or not as described, that's on us. We'll replace it or refund you in full, including postage both ways. Just send us a photo so we can see what went wrong.

Ear plugs. For hygiene reasons NOVIQ Quiet can only be returned unopened.

Refund timing. Refunds go back to your original payment method within 3 working days of us receiving the return, or of agreeing a refund on a faulty item.

Your statutory rights. Under the Consumer Contracts Regulations you have 14 days from receiving your order to cancel it, and under the Consumer Rights Act faulty goods must be repaired, replaced or refunded. Our 30-day policy sits on top of those rights and does not replace them.