Contact

A real person reads these. Email hello@noviqsleep.co.uk or use the form below, and you'll hear back within one working day.

Where's my order? Orders are dispatched within 2 working days and typically arrive 14–21 days after that, because we ship direct from our manufacturing partner rather than through a UK warehouse. Your tracking link is in your dispatch email.

It hasn't arrived and it's been 30 days. Email us and we'll refund you in full or send a replacement — your choice.

I want to return something. You have 30 days from delivery. Email us first and we'll send you the return address. Full details are in our refund policy.

It arrived faulty. Send us a photo and we'll replace it or refund you in full, postage included.

If your question isn't here, ask below. Include your order number if you have one — it saves us both an email.